A technology error has resulted in parking fines of $65 for drivers parking their car in the Richmond Mall carpark more than once a day.
Richmond Mall management began getting calls from customers last week who had received infringement notices of $65 for overstaying the three-hour-for-free limit, when their car had not been there for the entire time.
Mall manager Belinda de Clercq says the independent parking contractor had recently installed new electronic chalking system that scans vehicle license plates every hour. But it did not allow for cars leaving the carpark and returning later in the day.
She says the contractor has been contacted to rectify the error and is undertaking a comprehensive review of the car parking system.
“We apologise to our valued customers for this inconvenience and encourage anyone who was incorrectly issued with an infringement notice between 14 and 21 September to contact Richmond Mall so we can review the infringement notice and void or offer a refund if it was issued in error.”
Customers can email a copy of any ticket that has been incorrectly issued and she says the mall’s team will review the surveillance footage and cancel any ticket that has been incorrectly issued.
Meanwhile, customers took to Facebook with their views of being fined at all, the cost of the fine - which rises to $85 if not paid within 21 days - and why an outside contractor is in charge of parking at the mall.
