Tailoring unique journeys for every traveller, Alex Chisnall is the owner and mobile travel manager of World Travellers Nelson. With over 30 years in the industry, Alex talks to Nelson Magazine about the evolving landscape of international travel and why having an expert on board can be the difference between a standard overseas trip and having the experience of a lifetime.
What advantage does an independent travel manager give over being an agent for a retail chain?
All World Travellers’ outlets are independently owned and operated by locals. Being independently owned enables a travel manager to organise the very best deals for clients. As a cooperative, our travel options are exponentially expanded regarding what we can offer clients. My mobile business gives me the flexibility to meet with clients at a place of their choosing for a focused and direct conversation. After our initial chat, I will start formulating a plan based on their wish list and come back with options to suit their needs. As part of a cooperative, I am up-to-date within the travel world and provide 24/7 contact using modern systems via our travel app.
What changes have you seen across the travel industry, especially in the past few years?
The effects of the pandemic forced us to hibernate our businesses until the borders reopened. We all took a sideways step into other industries and had to adapt and learn new skills. Now that the world has reopened, and I am back to travel, operations are less office-based, and I have more one-on-one time with clients. Systems are streamlined and much more efficient. I also find people are more purposeful and focused on where they want to go and what they want to do during their travels.
How can you help people achieve their travel dreams?
I cover all aspects of international travel for families, leisure and corporate travel whether it be trains, planes, cruising, cycling or trekking, I tailor it to suit my clients. It can be frightening spending big bucks online, so it is great to be able to meet my clients face to face and they know that I am a local who is dedicated to giving honest, reliable and trustworthy advice.
Thirty years in the industry, what continues to put a smile on your face every day?
I just love what I do. Every day is a surprise; you never know where people are wanting to go or for what reasons. I love helping to make people’s dreams come true, tick off their bucket list, or sort tricky situations. I love to travel myself and enjoy sharing that knowledge and experience to help others enrich their lives by experiencing travel at its best.
Diane Henley
