Customers are beginning to see changes at PAK’nSAVE Richmond, with the first stage of a major refurbishment and expansion now open.
Early works, opened last week, include a new customer entrance, a dedicated Aisle of Value and an expanded produce hall. The wider project is expected to be completed by October 2026 and will increase the store’s footprint by about 20 percent.
Owner-operator Glenn Anderson says the focus has always been on keeping the store aligned with customer needs.
"When my wife Tracey and I bought the store, we knew it would eventually need a major upgrade," Glenn says. "Richmond has a bright future, and this investment will help us serve customers better now while giving us room to grow."
Foodstuffs South Island head of property Steven Mitchell says the project will transform both the customer experience and behind-the-scenes operations.
"This is much more than an extension. It’s about reshaping the store so it can better serve customers and support the team for years to come," Steven says.
"A new entrance on the left-hand side of the store will lead customers through PAK’nSAVE’s Aisle of Value and into an expanded fresh produce department. Once the internal wall between the extension and existing store comes down, the space will open up and the store’s flow and feel will change completely."
As part of the changes, the current Aisle of Value and produce area will become extended grocery aisles, adding more shelf space. The existing entry will be converted into a larger self-checkout zone to help customers move through more quickly.
Self-checkouts will double from 11 to 22, online order preparation space will double, and freezer and dairy capacity will increase significantly. Customers can also expect stronger offers across deli, frozen and international ranges.
"Behind the scenes, we’re expanding and modernising storage, preparation and fulfilment areas to create a more efficient, resilient operation. That means better shelf availability, more room to grow, and a better working environment for the team,” Steven says.
Local contractors are playing a key role in delivering the project.
"We’ve deliberately leaned on local expertise wherever we can," Steven says.
"Coman Construction is leading the build, alongside local plumbers and Richmond-based tradespeople working across the project. It means the investment stays in the community while helping deliver a store that will serve the region for years to come."
The project is being delivered in stages, with early work already completed on a covered delivery yard and expanded freezer facilities.
Glenn says the investment reflects a long-term commitment to Richmond and the wider Tasman community.
